ASH Tours Hub

Refund & Cancellation Policy

This Refund & Cancellation Policy explains the refund and cancellation terms applicable when you use the services of ASH Tours Hub. By using our website or services, you acknowledge and agree to the terms outlined below.

1. Nature of Our Services

ASH Tours Hub is an independent flight reservation assistance service. We do not sell airline tickets, process payments for travel bookings, or control airline policies.

Our role is limited to assisting users with travel-related information and redirecting them to third-party booking platforms or authorized travel partners, where bookings are completed.

2. No Direct Refunds by ASH Tours Hub

ASH Tours Hub does not collect payments for airline tickets or travel reservations. Therefore:

  • We do not issue refunds for flight tickets

  • We do not process cancellations or changes

  • We do not control refund eligibility

All payments, cancellations, changes, and refunds are handled exclusively by the third-party booking platform or airline used to complete the reservation.

3. Third-Party Booking Policies

Refund and cancellation eligibility depends on:

  • The airline’s fare rules

  • The third-party platform’s or travel partner’s terms and conditions

  • The type of ticket purchased (refundable or non-refundable)

Users must review and accept all applicable third-party policies before completing a booking.

4. Service Fees (If Applicable)

If ASH Tours Hub charges a separate service or assistance fee (where permitted by law), such fees:

  • Are for consultation or assistance services only

  • Are non-refundable once the service has been provided

Any applicable fees will be clearly disclosed prior to payment.

5. Airline-Initiated Changes or Cancellations

ASH Tours Hub is not responsible for:

  • Airline schedule changes

  • Flight delays or cancellations

  • Overbooking or denied boarding

In such cases, refunds, credits, or rebooking options are determined solely by the airline or booking platform.

6. Chargebacks and Disputes

If you believe you were charged incorrectly by a third-party platform or airline, you must contact that provider or your payment institution directly.

Initiating chargebacks against ASH Tours Hub for bookings completed through third-party platforms may result in denial, as ASH Tours Hub is not the merchant of record.

7. Customer Responsibilities

You are responsible for:

  • Reviewing fare rules and refund terms before purchase

  • Ensuring traveler information is accurate

  • Contacting the appropriate airline or booking platform for cancellations or changes

8. Limitation of Liability

To the maximum extent permitted by law, ASH Tours Hub shall not be liable for any losses, damages, or expenses arising from cancellations, refunds, booking disputes, or airline actions handled by third parties.

9. Policy Updates

We reserve the right to update this Refund & Cancellation Policy at any time. Any changes will be posted on this page with an updated effective date.

10. Contact Information

If you have any questions regarding this Refund & Cancellation Policy or our assistance services, please contact us:

      ASH Tours Hub
📧 info@ashtourshub.com

Last Updated: 19th, Jan, 2026